Refund & Cancellation Policy

1. Overview & Digital Product Delivery

At PuzzleJot (https://puzzlejot.com), we offer high-resolution, vector-calibrated printable PDF puzzle books and activity bundles. Because our products are digital files delivered instantly upon purchase, traditional physical returns are not possible.

However, we believe you should never pay for something that does not meet your expectations. We stand behind the quality, typography, and solve-readiness of every single puzzle we publish.

2. 14-Day Money-Back Guarantee

We offer a full, no-questions-asked refund within 14 days from the date of purchase under any of the following circumstances:

• Printing or Formatting Incompatibility: The PDF does not render or print properly on your printer, margins are clipped, or letter scaling causes eye strain.
• Delivery Failure or Corrupt Download: You did not receive your download link, the link was inaccessible, or the downloaded file was damaged and our support team could not resolve it within 24 hours.
• Accidental Duplicate Purchase: You inadvertently purchased the exact same bundle twice.
• General Dissatisfaction: The puzzle themes, vocabulary level, or difficulty did not match the description provided on our product page.

3. How to Request a Refund

Requesting a refund is simple and takes less than a minute:

1. Send an email to [email protected] (or submit our Contact Form selecting “Order & Digital Download Support”).
2. Include your Order Number (from your receipt email, e.g., #123456) and the email address used during checkout.
3. Briefly let us know why you are requesting a refund (optional, but greatly appreciated to help our editorial team improve future collections).

Our customer care team reviews all requests within 24 business hours. Once approved, your refund will be issued immediately.

4. Refund Processing & Timeline

Refunds are credited back to the original payment method used during checkout (credit card, debit card, Apple Pay, Google Pay, or PayPal).

• Processing Window: Depending on your card issuer or banking institution, the refund amount will appear in your statement within 3 to 7 business days.
• Transaction Fees: You will receive 100% of the purchase price, including any applicable sales taxes or VAT collected at checkout.

5. Merchant of Record Disclosure (Lemon Squeezy)

Our order processing, tax compliance, and payment settlement are managed by Lemon Squeezy, LLC, acting as the official Merchant of Record for all digital sales on PuzzleJot.

When you purchase a printable bundle, your financial statement will show a charge from LEMONSQUEEZY* PUZZLEJOT or LMN*PUZZLEJOT. Lemon Squeezy adheres strictly to PCI-DSS Level 1 compliance and applicable consumer protection statutes.

6. Link Reissues & Lost Downloads (Without Refunding)

If you simply lost your PDF file, your 7-day download link expired, or your device crashed, you do not need to request a refund or buy the bundle again!

Simply reach out to us at [email protected] with your email address or order number. Our admin support will gladly generate and email you a fresh, activated download link free of charge.

7. Contact Support